[1] Large Scale Agile Transformation at Ericsson [ResearchGate, 2018] -case study of this large organisation introducing agile in a new R&D product development program developing a XaaS platform and a related set of services, while simultaneously scaling it up aggressively.

[2] The rise and fall of Nokia’s mobile phone business [INSEAD, 2018] - 9 minute interview with Prof Yves Doz - co-author of 'Ringtone: Exploring the Rise and Fall of Nokia in Mobile Phones’

[3] Reinvention of NASA [HBR, 2018] - short paper showing how organisational re-invention is possible for large, dominant Government bodies.

[4] Royal (Mail) RPA Success - [UiPath] - Royal Mail Group rolls out software robots. To date, this has handed back £55 million and 662,000 hours of employee time.

[5] NOAA Case Study [2018] - the US National Oceanic and Atmospheric Administration (NOAA) makes more than 68,000 collected datasets available over AWS Cloud.

[6] Trust Chain Jewellery - a game changer for the jewellery industry based on the transformational effect blockchain will have on the gold and diamond industry. This is collaboration among responsible and ethical organisations across the jewellery industry, supported by governance and guidance.

[7] DubaiNow App - the app for all your Dubai city services giving access over 85 city services including bill payments, fuel top ups, car registration renewals, flight tracking.“How to” guide from Gulf News. Short case study from dubaipulse

[8] Dark Trace - application of artificial intelligence - specifically machine learning - to the cyber defence challenge.

[9] Agile way of working at ING Belgium - the major European bank's implementation of an agile way of working to deal with customer demands more quickly. This new way of working (in squads/tribes and chapters) gives the teams end-to-end responsibility for a customer functionality.

[10] Spotify Engineering Culture - 13 minute video explaining how Spotify modified agile development to meet their rapid development needs and embedded this into their organisational culture. Here’s the second part extending to people management.

[11] Robotic Process Automation (RPA) Case Study (IJSER, Dec 18) - short academic paper applying RPA to healthcare provider case study showing tangible results.

[12] RPA Simplifies Insurance (Infosys, 2018) - implementation of RPA to remove manual workload to boost productivity.

[13] Robotic Process Automation in purchasing and supply (Journal Purchasing and Supply Management, 2020) - academic paper considers multiple case studies on the potential, barriers, and implementation of RPA

[14] The Great Post Office Scandal (scte, 2022) - article summarising Nick Wallis’ excellent book - concise, yet in depth treatment of this shocking saga!

[15] The Great Post Office Scandal — a shameful story of justice denied (FT, Dec 2021) - report on what happens when a digital transformation goes wrong with disastrous effects. Again, drawing heavily on Nick Wallis’ book this is a useful and readable summary.

[16] LEGO moves to headless eCommerce to improve customer experience [2021] - interesting case study showing the power of using composable web services.

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jpalfreyman@me.com | @JohnP261